FAQ

General Questions

Why should I buy from you?

We understand that trust is essential, and we’re here to put your mind at ease. Our company has been operating since February 2011 (you can confirm this with a quick WHOIS lookup on Google), and what started as a passion project has grown into a reputable business. Our Neopoints and items are entirely legitimate, earned over the years through ethical gameplay strategies and dedication. You can find testimonials from customers dating back to 2011 on our website.

We prioritize safety and reliability above all else, using the most secure transfer methods and offering responsive customer support. Our prices are competitive, ensuring you get the best value possible. In summary, we offer Reliability, Affordability, and Safety. If you’re still unsure, feel free to try a test purchase of a smaller item (some start as low as $0.99) to experience our service firsthand.

Do you need my Neopets password or username?

Absolutely not! We will never ask for your Neopets password, as anyone doing so is likely a scammer. For most purchases, even your username isn’t required since many items are preloaded onto accounts we provide, keeping your personal account entirely secure.

How are your products obtained?

Our team consists of long-time Neopets players, some dating back to 1999. The Neopoints and items we offer are gathered through regular, fair play—such as playing games, trading on the stock market, restocking, investing, and more. We have built a significant wealth in the game through smart investments, like acquiring valuable items when they were buyable and watching them increase in value over the years. Our stock is well-managed, ensuring a reliable source for our customers.

What payment methods do you accept?

Our primary payment method is PayPal. We also accept Interac eTransfer (for Canadian customers), Bitcoin (for international customers), and Western Union for additional flexibility. For Interac, Bitcoin, and Western Union payments, please contact us directly to set up a manual payment.

What currency does your site use?

All prices on our site are listed in USD (United States Dollars). However, we accept a variety of international currencies, and PayPal will automatically convert the currency based on your country’s rate during checkout.

How long does it take to process orders?

For orders containing items with [ID] in the product title, expect delivery within 12-24 hours. Orders without [ID] in the title take a bit longer—typically 12-72 hours—to process and deliver.

Can I sell items on your site?

Unfortunately, no. To ensure the highest quality and legitimacy of our products, all items are sourced directly by our team. This keeps our customers safe by avoiding any publicly sourced goods that could be unreliable.

Some of your prices seem higher than market rates. Why?

With hundreds of items in stock, it’s challenging to adjust prices daily according to Neopets’ fluctuating market. If you find an item you’d like but believe the price should be adjusted, feel free to reach out to us by email, and we’ll do our best to accommodate.


Neopoints Questions

How will I receive my purchased Neopoints?

Your Neopoints will be delivered on a separate account set up specifically for this purpose. You’ll receive an email with the account’s login details, and you can then transfer the Neopoints to your main account.

Is it safe to buy Neopoints?

For maximum safety, we recommend purchasing ETS (Easy-to-Sell) items rather than direct Neopoints. ETS items can be easily sold in the game, converting them to Neopoints in a secure manner.


Accounts Questions

Can I know the username of the account I’m purchasing?

For security reasons, we don’t disclose usernames. However, you’re welcome to ask about the format of the username (e.g., whether it includes numbers or underscores). If you have specific questions about the account, feel free to reach out, and we’ll assist however we can.

How will I receive access to my purchased account?

Once payment is confirmed, we’ll email you the account’s username, password, birthdate, and PIN (if applicable) to the email address you provided at checkout. You’ll receive full access to the account.


Pets Questions

Can I know the pet’s name before purchase?

To ensure security, we don’t reveal pet names. However, you can inquire about the pet name’s format (e.g., if it has numbers or underscores). If you need additional information about the pet, just let us know.

How will I receive my purchased pet?

Pets will come preloaded onto a shell account for easy access.